Last updated: 24 August 2026
These Terms & Conditions govern use of the Serendeco website and, where incorporated into a quotation, order confirmation or other commercial agreement, the supply of goods by Serendeco Ltd.
Serendeco primarily supplies commercial growers, nurseries, horticultural businesses, distributors and other professional buyers. Specific commercial terms stated in a quotation, order confirmation or separately agreed written contract will take priority over these general terms where they differ.
1. About Serendeco
Serendeco Ltd (“Serendeco”, “we”, “us” or “our”) is a company registered in Northern Ireland. We source and supply coco coir products for commercial horticultural applications, working with customers in Northern Ireland and with manufacturing partners in Sri Lanka.
Serendeco Ltd
Registered Office: Office 2028, 92 Castle Street, Belfast, BT1 1HE, Northern Ireland
Company No. NI735021
Registered in Northern Ireland
Email: info@serendeco.co.uk
Website: www.serendeco.co.uk
2. Definitions
For these Terms & Conditions:
- Customer means the person or organisation purchasing or proposing to purchase goods from Serendeco.
- Goods means coco coir products or other products supplied by Serendeco.
- Quotation means a written commercial quotation issued by Serendeco.
- Order Confirmation means Serendeco’s written confirmation accepting an order.
- Specification means the product requirements agreed in writing for the relevant order.
3. Purpose of This Website
This website provides information about Serendeco, the coco coir products we source and supply, and applications for which those products may be considered.
The website is primarily intended for commercial growers, nurseries, horticultural businesses, distributors and other professional buyers.
Website information is provided for general commercial and product-information purposes. It does not by itself constitute a binding offer to sell Goods.
4. Product Specifications
Goods will be supplied according to the Specification agreed for the relevant order. Critical requirements should be confirmed in writing before the order is accepted.
Depending on the product, these requirements may include:
- Product dimensions and compressed or expanded volume
- Coir composition or blend
- EC, washing or buffering requirements
- Particle structure
- Water-holding, drainage or aeration requirements where specified
- Planting, dripper or drainage-hole configuration
- Packaging and labelling
- Quantity and pallet configuration
- Other crop-specific or application-specific requirements
Any requested change to an agreed Specification must be submitted in writing. A change will only become effective if Serendeco accepts it in writing and may result in changes to price, production time, freight arrangements or delivery date.
5. Natural Product Variations
Coco coir is a natural agricultural material. Reasonable variations in colour, appearance, fibre structure, weight, dimensions and other characteristics may occur between batches.
Such variations will not by themselves constitute a defect where the Goods remain within the tolerances expressly agreed for the order or otherwise conform materially to the agreed Specification.
Where a particular measurement or tolerance is critical to the Customer’s growing system, that requirement should be agreed in writing before production.
6. Product Testing and Technical Data
Product descriptions, technical characteristics and test information may include data supplied by manufacturers, laboratories or other suppliers.
Where pre-shipment or other product testing is undertaken, test results relate to the samples and conditions tested. They should not be interpreted as an absolute guarantee that every individual unit within a natural substrate product will produce identical results.
Unless expressly agreed in writing, technical information provided by Serendeco does not constitute a guarantee of crop yield, plant performance or a particular commercial outcome.
7. Natural Microorganisms and Product Condition
Coco coir is a natural organic growing substrate and should not be regarded as sterile unless sterility has been expressly agreed and confirmed in writing.
Naturally occurring microorganisms, including fungi, bacteria and actinomycetes, may be present or may develop in organic substrates depending on moisture, storage, cultivation and environmental conditions.
The presence of naturally occurring microorganisms does not by itself establish that the Goods are defective, provided the Goods otherwise materially conform to the agreed Specification.
This does not affect Serendeco’s obligation to supply Goods materially conforming to the agreed Specification or any legal requirements that cannot lawfully be excluded.
8. Samples and Commercial Trials
Samples may be provided to help a prospective Customer evaluate product format, structure or suitability before commercial supply.
A sample is indicative of the product supplied for evaluation at that time and does not guarantee that every future production batch will be identical in every respect.
Critical commercial requirements must therefore be incorporated into the agreed written Specification.
Results obtained from a commercial trial can depend on factors including crop variety, irrigation, fertigation, water quality, climate, growing environment and management practices.
9. Enquiries and Quotations
Submitting an enquiry, sample request or quotation request does not create a contract between the Customer and Serendeco.
A Quotation may specify product, quantity, price, currency, payment arrangements, freight, delivery basis, Incoterm, lead time and other commercial conditions.
A Quotation is valid for the period stated in it. Where no period is specified, the Customer should confirm that the Quotation remains valid before placing an order.
10. Orders and Contract Formation
Submission of a purchase order or other request to purchase Goods does not by itself constitute acceptance by Serendeco.
A binding contract arises when Serendeco confirms acceptance of the order in writing or otherwise expressly confirms that it is proceeding with the order.
The accepted order will comprise these Terms & Conditions together with the relevant Quotation, Order Confirmation, agreed Specification and any other terms expressly agreed in writing.
Where there is a conflict, specifically agreed terms in the Order Confirmation or other written agreement will take priority.
11. Prices, Taxes and Currency
Prices will be stated in the relevant Quotation or Order Confirmation and must be paid in the currency specified there.
Any VAT, duties, taxes, freight, insurance, customs-clearance charges or other costs, where applicable, will be allocated as stated in the relevant Quotation, Order Confirmation or agreed delivery term.
A price may be revised before an order is accepted where freight rates, exchange rates, raw-material costs or other material costs have changed.
Once an order has been accepted, the agreed price will not be changed except where the contract permits it or the parties agree the change in writing.
12. Payment
Payment must be made in the amount, currency and by the due date stated in the relevant Quotation, invoice or Order Confirmation.
The Customer should raise any genuine invoice query promptly. A dispute concerning one part of an invoice does not normally relieve the Customer of the obligation to pay any undisputed amount when due.
For qualifying business-to-business transactions, Serendeco reserves the right to charge statutory interest and applicable debt-recovery compensation on overdue amounts in accordance with UK late-payment legislation, unless a different substantial contractual remedy has been expressly agreed.
Serendeco may suspend further performance or delivery where an amount that is properly due remains unpaid, subject to applicable legal requirements and the terms of the relevant order.
13. Packaging
Packaging, labelling, pallet configuration and private-label requirements will be as stated in the relevant Specification, Quotation or Order Confirmation.
Where special or returnable packaging is supplied, any return requirements and associated costs will be agreed separately in writing.
14. Delivery, Freight and Transfer of Risk
The agreed delivery location, freight responsibility and transfer of risk will be set out in the relevant Quotation or Order Confirmation, including any agreed Incoterm where used.
Manufacturing, vessel, customs and delivery dates are estimates unless Serendeco expressly confirms in writing that a particular date is contractually binding.
Freight, insurance, customs clearance, import or export duties, port charges and local transport will be borne by the party responsible for them under the agreed commercial terms.
15. Failure to Take Delivery
The Customer must provide any information, documentation, access or delivery instructions reasonably required for delivery.
If the Customer refuses or fails to take delivery when required, or fails to provide necessary instructions, Serendeco may arrange appropriate storage or additional transport of the Goods.
The Customer may be responsible for reasonable additional costs arising as a result, including storage, demurrage, port, handling and additional transport charges, where those costs result from the Customer’s failure to take delivery or provide the required instructions.
16. Storage, Handling and Use
Once responsibility for the Goods has transferred to the Customer under the agreed commercial terms, the Customer is responsible for appropriate storage, handling, preservation and use.
Serendeco will not be responsible, to the extent permitted by law, for deterioration, contamination or damage caused after delivery by inappropriate storage, excessive moisture, unsuitable environmental conditions, improper handling, misuse or use contrary to agreed instructions or the intended purpose of the Goods.
17. Inspection and Product Concerns
Customers should inspect delivered Goods as soon as reasonably practicable after receipt and notify Serendeco promptly of any apparent shortage, transit damage or material difference from the agreed Specification.
The Customer should, where reasonably possible, retain relevant packaging, batch details, photographs, delivery documentation and representative product samples to assist an investigation.
Serendeco should be given a reasonable opportunity to investigate a reported concern before the Customer disposes of or materially alters the affected Goods.
18. Warranty and Remedies
Any specific commercial warranty will be stated in the relevant Quotation, Order Confirmation or separately agreed written terms.
Serendeco does not adopt a general fixed warranty period merely by publication of these website Terms & Conditions.
Where Goods are shown to be materially inconsistent with an agreed Specification, Serendeco will assess the appropriate remedy having regard to the circumstances, applicable law and the relevant contractual terms.
Nothing in these Terms excludes rights or remedies that cannot lawfully be excluded.
19. Force Majeure
Neither party will be responsible for delay or failure to perform an obligation, other than an obligation to pay an amount already due, to the extent that performance is prevented by circumstances beyond that party’s reasonable control.
Such circumstances may include:
- Acts of God, flood, drought, storm, earthquake, fire or other natural disaster
- Epidemic or pandemic
- War, armed conflict, terrorism, civil disturbance or riot
- Sanctions, embargoes or trade restrictions
- Government action, regulation or changes in import or export restrictions
- Strikes, lockouts or significant industrial disputes
- Port closures or serious disruption to shipping or transport networks
- Fire, explosion or breakdown of essential plant or machinery
- Exceptional shortages of raw materials, containers, energy or transport capacity
- Failure or material disruption of public or private utilities
The affected party should notify the other party in writing as soon as reasonably practicable, giving available information about the event and its expected duration.
The affected party must use reasonable efforts to mitigate the effects of the event and resume performance as soon as reasonably practicable.
Performance of affected obligations will be suspended for the duration of the event and relevant deadlines will be extended by a reasonable period.
If a force-majeure event prevents substantial performance of an affected order for more than 60 consecutive days, either party may request termination of the affected outstanding part of the order by giving 14 days’ written notice, unless the parties agree another solution.
Ordinary financial hardship or ordinary fluctuations in market prices or currency exchange rates alone will not constitute a force-majeure event.
20. Suspension and Termination for Breach
Either party may give written notice where the other party commits a material breach of an agreed obligation.
Where the breach is capable of remedy, the party in breach should be given a reasonable opportunity to remedy it.
Serendeco may suspend performance where the Customer materially breaches its payment or other contractual obligations and the breach has not been remedied following reasonable written notice.
Termination does not affect rights, liabilities or payment obligations that arose before termination.
21. Liability and Damages for Business Customers
This section applies where the Customer is acting wholly or mainly for business purposes.
Coco coir is a natural organic growing substrate and is not sterile unless sterility has been expressly agreed and confirmed in writing. Naturally occurring microorganisms, including fungi, bacteria and actinomycetes, may be present or may develop depending on moisture, storage, environmental and cultivation conditions.
The presence of naturally occurring microorganisms does not by itself establish that the Goods are defective, provided the Goods otherwise materially conform to the agreed Specification.
Serendeco will not be responsible, to the extent permitted by law, for loss or damage caused by improper or unsuitable use of the Goods, use contrary to their intended purpose, failure to follow agreed instructions or guidance, or inappropriate storage, handling, preservation, irrigation, fertigation or cultivation practices after responsibility for the Goods has transferred to the Customer.
Any technical, product or growing advice provided by Serendeco is given in good faith based on the information reasonably available to us and our experience at the time. Growing performance depends on numerous factors outside Serendeco’s control, including crop variety, water quality, irrigation, fertigation, climate, growing environment, handling and management practices.
To the fullest extent permitted by law and where reasonable in the circumstances, Serendeco will not be liable for indirect or consequential loss arising from an affected order.
Where such loss is indirect or consequential, this may include:
- Loss of profit, revenue or anticipated savings
- Loss of business or business opportunity
- Business interruption, trading loss or operational delay
- Delay in crop establishment, crop growth or harvesting
- Loss of crop yield or deterioration in crop performance
Unless expressly agreed otherwise in writing, Serendeco does not guarantee crop yield, plant performance or any particular commercial growing outcome.
Subject always to liabilities that cannot lawfully be limited, Serendeco’s aggregate liability arising from a particular order will, to the extent permitted by law and where reasonable, be limited to the price paid or payable for the Goods giving rise to the claim.
Nothing in these Terms excludes or limits liability for fraud or fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited.
22. Consumer Rights
Serendeco’s business is primarily directed towards commercial customers.
If a person purchases from Serendeco as a consumer rather than for business purposes, nothing in these Terms is intended to exclude or restrict mandatory statutory consumer rights.
23. Intellectual Property
Unless otherwise stated, Serendeco branding, original website text, graphics and layouts belong to Serendeco Ltd or are used with appropriate permission.
Website content may be viewed or printed for legitimate internal or personal purposes but may not be commercially reproduced, republished or misrepresented without prior written permission.
Third-party trademarks, names and intellectual property remain the property of their respective owners.
24. Acceptable Website Use
You must not use this website:
- For unlawful or fraudulent purposes
- To interfere with the operation or security of the website
- To introduce malicious software or harmful code
- To attempt unauthorised access to the website or associated systems
- To copy or misuse Serendeco content in a misleading or deceptive manner
25. External Links
This website may contain links to third-party websites or services. Such links are provided for information or convenience only.
Serendeco does not control third-party websites and is not responsible for their content, availability, security or privacy practices.
26. Privacy and Cookies
Personal information is handled in accordance with our Privacy Policy.
Information about cookies and similar technologies is available in our Cookie Policy.
27. Language
These Terms & Conditions are written in English. If a translation is provided for convenience, the English-language version will prevail in the event of inconsistency, subject to applicable law.
28. Changes to These Terms
Serendeco may update these website Terms & Conditions from time to time to reflect changes to its business, website or legal requirements.
An update to the website Terms & Conditions will not retrospectively alter the commercial terms of an order already accepted unless Serendeco and the Customer agree the change in writing or the law requires otherwise.
The latest version will be published on this page together with the date it was updated.
29. Governing Law and Jurisdiction
These Terms & Conditions and, unless separately agreed otherwise, contracts entered into by Serendeco are governed by the laws applicable in Northern Ireland.
Subject to mandatory legal rights and any dispute-resolution terms separately agreed, disputes will be subject to the jurisdiction of the courts of Northern Ireland.
30. Contact Us
Questions about these Terms & Conditions may be directed to:
Serendeco Ltd
Office 2028, 92 Castle Street
Belfast, BT1 1HE
Northern Ireland
Company No. NI735021
Email: info@serendeco.co.uk
Website: www.serendeco.co.uk